The purchase of TDS and Citizens service areas by RiverStreet has customers confused. Invoices from TDS covered April 13 – May 12. The RiverStreet invoices covered charges from May 7-June 6. “There are prorated credits for charges dated May 7-12 on the RiverStreet invoice to avoid double billing customers,” stated Mike Meinel, VP of Marketing. “We will not be assessing late fees during the conversion process or non-pay notices during this time,” he continued.
Change always brings questions. RiverStreet provides plan options at their website where individuals can enter their address and zip code to determine what’s available at their location. Landline phones are essential in some areas of Craig County. The “unlimited” calling plan is available along with several options for internet services.
Residents in rural communities have less options than urban environments. Facing decisions on internet providers has been difficult for many reasons. Starlink has become popular with consumers in remote locations. It provides satellite-based service that comes with upfront equipment fees, monthly fees plus a one-time demand surcharge. T-Mobile, HughesNet and Viasat are other providers of internet services in the area. Weather often impacts satellite communications, and security is another concern.
RiverStreet internet, which some customers had as either TDS or Citizens accounts, is delivered directly into homes through underground cables, allowing for fast, stable connections unaffected by weather. Upgrades to the underground network continue, as stated in the RiverStreet presentation to the Board of Supervisors earlier this year. “You’ll enjoy unlimited data — perfect for gaming, streaming, and working from home — with no overage charges, no equipment rental fees, free installation, and no contracts. Plus, we offer local support and technicians that live and work in the community,” Meinel explained.
The call volumes are high and frustrating to customers. Riverstreet is addressing the issue and “appreciates your patience” during the conversion. Using the website at myRiverStreet.net to find the right plan for your location, and making the cost comparison to competitors can be a job in itself. Rural residents face this along with other challenges.
