What is Your Experience with the Roanoke, VA, Processing Facility?
That’s the question the US Postal Service Inspector General is asking in an on-line survey that asks for the public’s experience since the Roanoke mail processing center was closed and consolidated with the one in Greensboro, N.C.
According to the website, the survey started July 5 and a final report is expected in January 2017,
The survey, which can be accessed at: https://www.uspsoig.gov/audit-
“In an effort to align its mail processing infrastructure with declining mail volume, the Postal Service has consolidated some mail processing facilities nationwide. Before starting a consolidation, the Postal Service must evaluate service standard impacts for all classes of mail and consider issues important to local customers. Some mail processing operations at the Roanoke, VA, Processing and Distribution Center (P&DC) have been consolidated into the Greensboro, NC, P&DC. We plan to determine whether this move adversely affected customer service. We will also evaluate whether a business case existed to support the consolidation.”
It then asks:
• Have you been affected by mail processed at the Roanoke, VA, P&DC?
• If so, what was your experience like?
The public can then leave a comment.